Return PolicyOur goal is to make your shopping experience 100% safe, convenient and hassle free. If for any reason, you are not satisfied with your purchase, you may return the item in its original condition and packaging to Polishcosmetics.com within 14 days from purchase date.
We will process returns for any Polishcosmetics.com products upon receiving your item(s) within 14 days of the delivery date. To ensure a timely refund to your account, please return the item(s) as soon as you decide that you do not want the product.
Please note we do not refund shipping charges. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless we made an error. Please note that a 35% restocking fee will be applied to returned items that have been used/open and/or not returned in their original condition and packaging.
We can only refund shipping costs and void the restocking charges if the return is a result of our error.
All credits and refunds are subject to approval by Polishcosmetics.com Please contact Customer Service by e-mail at firstname.lastname@example.org If a return is authorized, please retain all postal and insurance receipts for your records. Any returned merchandise received in our warehouse without proper authorization by Polishcosmetics.com is not eligible for refund or credit.
Claims for damaged items or discrepancies (for example: missing items in your order, or wrong shipment) must be submitted within 48 hours of order receipt by contacting Customer Service at: email@example.com Please retain all packaging material in case an inspection is necessary. Please note that we try to be as accurate as possible with photos but do not always have a pictures of individual sizes, body lotions, shower gels, gift sets, etc. We may not always have accurate photo representation of products, and may have shown a generic picture to indicate a line of products. Never order based solely on the picture shown, only order based on product description.